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21 Questions to ask your decking supplier

If you’ve decided to install a deck and you care about the results, ask questions first to be sure your decking material suits your needs and that trustworthy decking professionals are building your deck.

If you do some research first, you will be more informed when you get your quotes for decking supply and install.

Questions to ask your decking supplier

1.      What decking material options can you provide?

Ask if they supply both timber and composite decking; many suppliers cater for only one specific material.

2.      Do you offer material warranties?

Ask what sort of guarantee they can offer you on the decking material. Remember that this will be different between wood and composite depending on what they choose to supply.

3.      What kind of fasteners do you recommend?

Many suppliers recommend certain methods or products for the structure and fastening of your deck material. Usually, these are advantageous to the installer. Klevaklip is used for quick and easy installation of Trex composite while hardwood generally requires stainless steel screws.

4.      Does it come in different colours?

If you have a particular material in mind, ask what range of colours they carry and how long it would take them to order a specific one in. There are many different hardwood species, and composite also has a wide range of natural colours.

5.      How hard-wearing is the material?

Ask if they have Australian fire-ratings and slip-testing results for the materials and don’t be afraid to ask what the test results mean; the material must be a good fit for your needs. Composites and wood will perform differently in specific areas such as around a pool.

6.      Does it clean easily?

Find out whether the material will suit your lifestyle. Different materials have benefits depending on how you plan to use them for your deck surface.

7.      Are samples available?

Many suppliers make samples available, so you can take them home for visual comparisons in-situ and find the perfect match.  Decking colours often look different in the showroom or gallery compared to the lighting in your own home.

8.      If there are any problems, who do I call?

If your products come from an unregulated overseas country and you have an issue with your decking, the manufacturer will sometimes deny the complaint from the distributor, who is free from recompense. Choose a supplier who will cover any decking problems that may arise.

9.      What is the waste factor of the decking?

A higher waste factor means you will have to buy more material to install your entire deck. The product with lower waste percentage would likely be a higher quality product and may be more affordable overall. Ideally, suppliers should remove the waste so you get good quality pieces for installation.

10.      What is the average length of the deck boards?

The longer the decking boards, the better the deck looks in large spaces. Timber decking is usually sold in random lengths (mainly shorts these days) as it is tough to get in long lengths unless it is engineered and finger-jointed. A process where short pieces are glued together in one long piece.

Merbau is a particular favourite for this process. It does produce longer lengths, but you will see a lot of joins. Composite on the other hand is available in regular lengths of up to 6.1m.

11.      Do you warrant work done by installers?

If the supplier and installer aren’t under the same umbrella, it’s important to now know who to speak to if there are any issues with the material or installation.

12.      What grade is the decking?

Timber has different grades of materials and composite is into its 3rd generation. Ask your supplier what they carry.

13.      Will you send an estimator to quote me for how much decking will be required?

Before you speak to a decking installer, you should have a good idea about whether you want to use composite or timber; they then will help you finalise your plans and give you a quote based on any recommendations they may have.

Questions to ask your decking installer

1.      Are you licensed and insured?

Anyone can build in WA if the project is under $20,000. That’s why there are so many ‘cowboys’ in the industry, anyone can pick up a hammer and say they are a professional decking installer. Ask if they have a license or if they are insured.

2.      How long have you been in business?

Experience is necessary; ask how long they’ve been building and how long they have been dealing with your specific material.

3.      Do you offer a warranty?

Ask up front what is required to maintain your warranties, what sort of service guarantee they offer, and the appropriate steps if an issue should occur.

4.      What are the steps needed for council approval and can you take care of it for us?

Your deck pro may not be able to complete the council approval process for you, but they should know about any licenses your project will require.

5.      Can you provide us with references of your previous work?

Ask to see testimonials or pictures online of recent projects; some will happily let you call a homeowner to ask about the installation and service.

6.      Will you give us a detailed quote that includes all materials and labour costs?

There are cheaper installers out there who will cut corners and often there is no way of knowing you have a reasonable quote unless you have more than one.

Decking Perth offers three decking quotes from our exclusive list of handpicked Deck Pros.

7.      When can you start work and how long will the project take to complete?

If an installer is organised, they should be able to give you a rough timeline of when your project will be finished.

8.      Will you work with the decking material I choose?

Some carpenters prefer to work with a specific material that they know how to produce great results with. If they are not comfortable or inexperienced with using a different material, you may need to seek a different professional to complete your project.

Final Word

Your initial quotes may not reflect the final cost of your deck; the installer will want to inspect your site before they give you a definitive quote. Conscientious decking professionals will tell you everything you need to know, even if the price is higher than the initial quote.

Choosing the right people to work with for your deck project is essential, as it will affect the ultimate enjoyment you’ll get from your deck.

Decking Perth offers three quotes from our exclusive list of handpicked Deck Pros. Contact us today.

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Whether you know what decking you want, or you’d like a quote on a variety of products, talk to Decking Perth. We offer competitive prices on all products and accessories which are sourced from local and international suppliers.

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If you’d like to see and feel your decking before you buy, come and visit our showroom in Balcatta. We have displays of timber decking and composite timber that you can walk on to get a real feel of how your decking will look.

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Our customers say

Helpful crew and good quality timber. The bloke in the yard who gave us a hand with loading was absolutely excellent and really went out of his way for us
Michael and Ash were very professional and polite throughout the whole process, extremely happy with there work and attitude, would highly recommend.😊
Will Reilly
Will Reilly
1725851189
A seamless experience from start to finish, easy to deal with when selecting what we wanted, with samples, quite a few options provided for quotations on the install. Dave from custom Carpentry and Installations was fantastic, and left the place clean and tidy. Highly recommended
Michael Refalo
Michael Refalo
1725428943
We are very pleased with the service that we received from Decking Perth.
Kaye Boulden
Kaye Boulden
1723863858
Words will not do justice to the five-star service and products from the people at Perth Decking. Ross was more than helpful on advice on the flooring that I got and was able to ensure that it was delivered to the warehouse 4 days after my purchase to help me out. The flooring itself was a wonderful product, looks great and was fantastic to install. Ross also allowed me to return unopened boxes. The forklift driver was able to deftly manoeuvre the pallet onto the back of my ute so that I didn't have to load it manually and checked my weight to ensure that I had not been overloaded. Finally, when I returned home and unloaded, I noticed that my tarp bar was missing and the other salesman walked around the carpark, found it and had it waiting for me in the office when I returned. My neighbours were so impressed by the product when installed that they will be heading to Perth Decking for their requirements. Well done to all.
Jeremy
Jeremy
1722902616
Fantastic service & prompt supplyCheaper & better produt than Bunnings!
Philip Randall
Philip Randall
1719710167
Great prices, Better than Bunnings and helpful too
Brett Rijkers
Brett Rijkers
1716508413
I recently contacted Decking Perth to purchase merbau decking. Ross was extremely helpful and knowledgeable. He gave me very good advice, completed my purchase and arranged delivery on the day I requested.The delivery driver was friendly and efficient, notified us of his arrival time on delivery day and placed the timber in a very convenient location as arranged.The merbau we received was of a beautiful quality, arriving in long straight lengths and easy to lay.I highly recommend Decking Perth to anyone requiring decking. The service we received was faultless and the quality of the product was excellent. We will definitely purchase our future decking requirements from Decking Perth.
Maureen Mandy
Maureen Mandy
1714786582
Decking Perth were good to deal with but because they sub let the actual installation of the decking to various carpenter tradies, you need to check with them that the installer trade price is reasonable as per Perth decking quote indication.
Peter Slyth
Peter Slyth
1714567737
Very professional and most excellent workmanship from David O’Brien at CCI carpentry. First class tradesman. Many thanks to Decking Perth and the team.
Iain Paterson
Iain Paterson
1712993562
Ross has a wealth of knowledge to assist my DIY decking project. Plus post deck care and restoration of our second decking area. Something you can’t get at Bunnings.
Bruce York
Bruce York
1711929866
Highly recommended! Great product. Alan was very helpful. Great customer service.
Cheryll
Cheryll
1711022406
Great service, great prices. No fuss. Just what I wanted
steve sunley
steve sunley
1710307272
Many thanks to the team at decking Perth specifically Phil for all their advice and info on moisture shield decking. The quality of the product is very good. I’ve included some basic photographs of my finished product and then a photograph of the 3 1/2 year-old new tech wood decking that I replaced. This was very poor quality. Thanks again I will use decking Perth anytime I require any form of decking. Rgds bill
Bill (Bob)
Bill (Bob)
1710140894
Great service and the timber supplied was great quality. Delivery driver even went above and unloaded the timber into the garage.
Jahn Giolitto
Jahn Giolitto
1709690905
Very good service and friendly staff. Had my order ready to go the next day.👍🏻
Joel Drummond
Joel Drummond
1708148812
Andy Conroy
Andy Conroy
1707457303
Excellent service. Prompt delivery and good price. Materials were well packaged and protected from the elements.
Liza Du Preez
Liza Du Preez
1707399277
All get great prices and professional, friendly help.
b p
b p
1706774315
The installation team were top notch and very professional, but the supply people at the warehouse said stock was there, then not, so we chose another board, then it turned out they did have stock. Overall a good experience.
bryan scrivenor
bryan scrivenor
1706004952
Great customer service, everyone was very helpful organising materials and had a great understanding of the products
Dean Morgan
Dean Morgan
1705877784
I’ve been using decking Perth for my timber and decking supplies for some time now and I can say that all of their products are high quality. A very friendly staff as well and are always ready to help out.
Blake De Costa
Blake De Costa
1705644847
The guys at Decking Perth were fabulous to deal with. Being a DYI project and never having built a deck before I had many questions which they were happy to answer. Their choice of products was extensive and we ended up choosing the Moisture Shield range. The product was great to work with and the result was fantastic. Decking Perth helped with all the ordering and delivery and happily accepted any returned unused items that were not required.Fantastic experience all round and we love our new deck.Thanks guys.
Ralph
Ralph
1705536586
As a small construction business, we greatly appreciate the time and personal customer service the team at decking Perth show us. We feel like a valued entity that is listened to and supported by a supplier which is rare in this industry! Will continue to use as our primary supplier for decking!
Luke Gladys
Luke Gladys
1705409940
After visiting several decking businesses, I landed here to find excellent service, listening skills and advice. After choosing the material, they provided several quality different people to quote the job........(how much time did that save!) and as a result I have a lovely front and back deck. so pleased.
Sharon Reeves
Sharon Reeves
1705215881
very good experience, very knowledgeable staff and high level of customer service.
Adrian at Decking Perth was very knowledgable and helpful and provided sound advice about suitable materials and finishes for my courtyard decking project for which I was very grateful. A big thanks also to Blake (contractor referred by Adrian) who did such a wonderful job translating my ideas into reality (including the bench seating) and whose workmanship was excellent. I am so happy with the finished Jarrah deck, which looks better than I could have hoped, and with my experience dealing with Adrian and Blake. Thanks so much guys!
paulineC
paulineC
1704594493
Very impressed with the service from Adrian and the quality of the Merbau timber delivered. Great value, every piece of timber was quality. Will definitely recommend.
Matthew Trueman
Matthew Trueman
1704522827
These guys know everything there is to know about timber and decking. Adrian was extremely helpful and showed me exactly what to do with my home project, very friendly, honest, and the best prices in Perth!
Ryan Thomas
Ryan Thomas
1703902840
I am a small business owner, and I can't express how grateful I am for the incredible support I've received from Decking Perth Supplies. Their high-quality decking materials have not only transformed my outdoor space but have also been a key factor in attracting more customers to my establishment. The team at Decking Perth Supplies has consistently gone above and beyond to assist me in choosing the right materials and providing valuable advice. Their customer service is outstanding, and I highly recommend them to anyone in need of top-notch decking solutions. Thank you for being such a fantastic partner for my business!
James Fletcher
James Fletcher
1697293629
Bought my second lot of concrete from Decking Perth. They neatly left it stacked on the front verandah, which was a great help. I absolutely recommend them. Great price, great service. Thankyou
Andrew Quin
Andrew Quin
1696487440
After a visit to the showroom and 2 separate large timber deliveries, I can't be more happy with the customer service and product. The guys at the showroom take the time to understand your needs and offer their expertise and advice with genuine passion. Timber was carefully packaged and delivered with no fuss. Excellent local business. Cheers guys.
Aaron S
Aaron S
1694671171
Provided list of trades and job got doneWas very hard to find trades nowadays
Jayesh Thakrar
Jayesh Thakrar
1691472975
Great customer service best prices in around for quality decking and also they have a pre oiling service in factory to help out with timeGot a quote in 10 minutes while other company's took 2 days some not even got in contact, decking perth balcatta also have a good price on delivery.
Dimi Wald
Dimi Wald
1691225031
Great advice and service. Timber always great quality
Thomas Jeffery
Thomas Jeffery
1686566912
Excellent service! Ordered online (very easy process) with competitive prices. Received a call within 12hrs to arrange a time for delivery and our order was dropped off with no issues within a few days of ordering. Very happy and would recommend to others. Thanks Decking Perth!
Great price, easy to order from website. In stock timber delivered the very next day. Cheers guys!
Andy H
Andy H
1672805815
The order was so easy to do, completed online, asked for the wood to be delivered on a specific day and it turned as requested. The lad that delivered the wood and concrete went out of his way to store it neatly in the shed. Great service, will highly recommend Decking Perth to other people. Thanks
Steve Rodgers
Steve Rodgers
1668858043
We contacted Decking Perth via a website contact form and received a call back within an hour! We visited the showroom on a Saturday, took colour samples home and were contacted by two carpenters on the following Monday morning. Both were prompt and very reasonably priced. Our decking was completed within a day and all offcuts and rubbish removed.We are thrilled with the results.The process was quick, efficient, friendly and well priced.Thank you. :)
Great advice, products and service.Thanks for your help, appreciate it and the deck looks awesome
Brett Walters
Brett Walters
1666326287
The level of service, quality of the timber and professionalism of the Decking Perth Team is without question the Best in the West! I placed my first order last month for some subframe H3 which arrived superfast, was well wrapped and of excellent quality. This week I have taken delivery of some additional subframe H3 and Merbau 5.7 FJ decking and was not let down. The only place I will order my decking supplies in future.
I went to a few places but none were as helpful as these guys,Got everything I needed with their help including some helpful advise on installation. Best I found and reasonably priced!Much appreciated to all
Marco Scampoli
Marco Scampoli
1663213677
Thank you for your help
Lorraine Anstie
Lorraine Anstie
1660019547
Great service!
Our carpentry business has been using Decking Perth for supply of decking materials for coming up to 2 years now. The administrative staff are very friendly and helpful, whenever we have faced an issue of low or no stock on certain materials needed for an upcoming job everyone at Decking Perth jumps in to gear to help source for us & our clients ASAP
Always a pleasure dealing with the good people at Decking Perth. They offer a great range of products at great prices and have always been helping in placing order and even updating them on the fly. It's always good dealing with a business/supplier that cares about my customers as much as I do. Thanks team!
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